Refund & Cancellation Policy

Vision Wings Marketing

Effective Date: 03 August 2026 | Last Updated: 03 August 2026

1. Scope

This Policy explains when payments made to Vision Wings Marketing, operating as Vision Wings Marketing, can be cancelled or refunded. It applies to all Services purchased through www.visionwingsmarketing.com or under a signed proposal, statement of work or retainer agreement ("Engagement Agreement").

Where an Engagement Agreement sets different terms, the Engagement Agreement prevails.

2. The Principle

We sell professional services delivered by senior practitioners, not stocked goods. Fees compensate reserved capacity and work already performed. Refunds are therefore assessed on the basis of work delivered and time reserved, not on whether you are satisfied with campaign performance, which depends on factors outside our control (see our [Disclaimer](/disclaimer)).

3. Advance Payments and Retainers

• Project engagements typically require an advance of 50% before work begins. This advance secures your slot in our delivery schedule and is non-refundable once discovery, research or design work has commenced.
• Monthly retainers are billed in advance for the coming month and cover reserved capacity for that month.
• Media spend, platform credits, stock licences, fonts, domains, hosting and other third-party costs are pass-through and are non-refundable once paid to the third party, whether or not the campaign runs to completion.

4. Cancellation by You

4.1 Before work begins

Written notice received before any discovery call, research, strategy or design work has started:

• Within 48 hours of payment: full refund of the advance, less payment gateway charges actually incurred.
• After 48 hours but before commencement: refund of 75% of the advance; 25% retained as a scheduling and administration fee.

4.2 After work has begun (project engagements)

You may cancel at any time with written notice. On cancellation we will:

1. Invoice for all work completed to date, valued at the milestone stage reached or, where no milestones are defined, on a pro-rata basis against the agreed scope.
2. Invoice for any third-party costs already committed.
3. Refund the balance of the advance, if any, within 15 working days.
4. Hand over all deliverables that have been completed and paid for in full. Work in progress, source files and unused concepts are not released.

If work completed exceeds the advance held, the difference is payable by you.

4.3 Monthly retainers

• Notice period: 30 days' written notice, as specified in the Engagement Agreement.
• The current billing month is not refundable; we continue delivering for the remainder of that month.
• Retainers cancelled mid-month do not generate a pro-rata refund, because capacity for that month has already been reserved and cannot be resold.
• Unused hours or deliverables in a retainer month do not carry forward unless the Engagement Agreement expressly provides for rollover.

4.4 Cancellation due to client inaction

If you do not provide required approvals, assets or platform access for 30 consecutive days despite two written reminders, we may treat the engagement as cancelled by you, invoice for work completed, and release the reserved capacity.

5. Cancellation by Us

We may cancel an engagement where:

• Payment remains overdue beyond 15 days;
• You are in material breach of the [Terms of Service](/terms) or [Acceptable Use Policy](/acceptable-use);
• You require content that is misleading, unlawful, or in breach of a platform's policies;
• Continued collaboration has become unworkable, including through abusive conduct toward our team.

Where we cancel for reasons other than your breach or non-payment, we will refund fees for work not yet performed within 15 working days. Where we cancel because of your breach or non-payment, fees already paid are not refunded and outstanding amounts remain due.

6. When Refunds Are Not Available

Refunds will not be issued for:

• Campaign performance falling short of expectations, targets or benchmarks — we do not guarantee results;
• Ad spend already delivered to a platform, or platform costs already incurred;
• Deliverables that have been approved, published, delivered or used;
• Delays caused by your late feedback, missing assets, or withheld access;
• Third-party outages, algorithm changes, ad account suspensions or policy changes;
• Change of business direction, budget reallocation, or internal restructuring on your side, beyond the terms in Clause 4;
• Requests made after 30 days from the date of the relevant invoice.

7. Revisions Before Refunds

Where the concern is quality rather than circumstance, the Engagement Agreement's included revision rounds apply first. Raise a written concern within 7 days of delivery describing what does not match the agreed brief, and we will revise at no charge within the agreed scope. Most disputes resolve at this stage.

8. How to Request a Cancellation or Refund

Send a written request to info.visionwings@gmail.com with:

1. Registered name and business name;
2. Invoice number and payment date;
3. The engagement or retainer month concerned;
4. The reason for the request and any supporting detail.

Our process:

Refunds are made to the original payment method and source account only. Payment gateway fees, currency conversion charges and bank transfer costs are non-refundable and will be deducted. GST already remitted is adjusted in accordance with GST rules through a credit note.

9. Chargebacks

Please raise concerns with us before initiating a chargeback. Chargebacks filed without first following Clause 8 will be contested with documentation of work delivered, and may result in immediate suspension of all Services and recovery of costs.

10. Consumer Rights

Nothing in this Policy limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law. Where this Policy conflicts with a mandatory statutory right, the statutory right prevails.

11. Contact

Vision Wings Marketing

Kandawa, Varanasi, Uttar Pradesh

Email: info.visionwings@gmail.com | Phone: +91 8081952359